Booking Cancellation

Booking cancellations require a minimum 24-hour notice. Failure to provide notice will result in a charge for the first night's fee.

We reserve the right to offer alternative accommodation of a similar standard or a full refund if a third party booking provider overbooks or for any unforeseen circumstances, giving as much notice as reasonably possible.

Inspections

The Manager on Duty may inspect guest room(s) at any time without notice should their opinion be that there has been, or is likely to be, a breach of the hotel’s terms and conditions. The hotel reserves the right to evict guests who have caused or are causing damage or disruption to the hotel and other guests.

If the occupancy ends or is terminated, the guest must immediately vacate the premises.

The Manager on Duty is authorised to do whatever is required to enforce the eviction of any guest(s) and removal of guest property.

Occupancy

Occupancy commences and ends on the dates as shown on your confirmation email. Check out at the end of the occupancy is before 11am, unless special arrangements have been made prior. You agree departure after that time may incur additional charges of $30per/per hour or part thereof.

Only the number of people designated on the booking may stay in the room overnight. Any extra people will be advised to leave. Due to law and fire safety regulations, only the maximum occupancy is allowed.

Refunds

We cannot offer a refund when a customer changes their mind or cancels their reservation without prior notice.

Tenancy

Regardless of your length of stay, no tenancy or other rights are created under any laws, and no such laws apply to your stay. We grant you a license to stay in our rooms for the time of occupancy stated.

Terms & Conditions

By accessing and using The Clairfield Hotel website, receiving an confirmation email or entry into our reception or guest rooms, you agree that your access to and use of The Clairfield Hotel is subject to these terms and conditions. The person booking and checking into the room (“the Guest”), agreeing to these conditions, acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting The Clairfield Hotel premises and/or using the facilities in the complex at the invitation of or with the authority of the Guest. Guests agree to pay all charges they and their “Guest’s” incurred during their stay, including loss or damage to the room.

All personal information collected from you is maintained securely and is required to meet the requirements of Australian Federal or State legislation regarding the maintenance of a guest register, for fire safety reasons, for accounting and billing purposes and to market our services to you.

We will not make this personal information available to any third party without your prior consent except where required by law or to enforce our collection of amounts owing by you. We will not knowingly permit any misuse of this data.

Complaints

We have several policies to avoid any possible issues and always try our best to prevent complaints. However if you have one, please immediately inform Reception.

If the matter still remains unresolved, you may provide written details of your complaint to the hotel manager, who will return a written response within seven days. If the hotel manager rejects the criticism, they must explain the rejection in the written response.

Lost Property

If you forget any of your belongings, rest assured, we will notify you and offer to send them to you for a nominal charge. Alternatively, we can hold onto them for up to two months and you can retrieve them at your convenience.

Under the Traveller Accommodation Providers (Liability) Act 2001, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances, even though the loss is not caused by the fault of the accommodation provider or the provider’s agent. The strict liability of the accommodation provider under the Act applies only to a guest of the accommodation provider on a day when an accommodation room is provided for the use of the guest and is limited to $250 for each accommodation room provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities does not cover motor vehicles and things owned by the guest left in or on motor vehicles.

Party Policy

The Clairfield Hotel strictly prohibits parties in the guest rooms, suites, and public spaces at any time. The room type sets the maximum number of adults allowed in a room; any group gathering above this limit is not permitted.

In violation of this policy, management reserves the right to impose a minimum fine of AUD 1,000 on the guest's room account at their discretion. This policy ensures the comfort, security, and safety of all hotel guests, staff and protects The Clairfield Hotel's property.

If a guest is given a warning or their occupancy is terminated and they do not comply with the vacation notice, the manager will have the authority to take legal action to enforce the eviction and removal of the guest's property.

However, if you wish to host a party in one of our tailored event spaces, contact our team to discuss.

Refusal of Entry

The Clairfield Hotel reserves the right to deny entry to any guest who has previously caused damage or disruption to the hotel or its guests or has been evicted from other accommodation providers for similar reasons or criminal behaviour.

Additionally, guests under 18 will not be allowed to stay at the Hotel unless accompanied by a responsible parent or guardian for the entire duration of their stay.

Damages

Please note that guests will be charged fees equal to the damages caused by smoking in rooms or room degradation. This includes any damage caused by bodily fluids, animals, general damage, excessive cleaning, and rubbish. Additionally, guests will be held liable for stolen or damaged room items.

Any problem that renders the room unsaleable will result in the room being withdrawn from its availability to be let. The hotel manager may, at their discretion, charge extra daily room tariffs based on business demand.

Misinterpretation

Descriptions of The Clairfield Hotel are made in good faith, and the Manager(s) is not responsible for any misdescription/misinterpretation of the hotel by online booking sites.

Photography/Filming

Any commercial or promotional activity including photography and videography, is strictly prohibited without prior written consent from hotel management. Failure to comply with this policy may result in the immediate cancellation of your accommodation and the cessation of any activity taking place in breach of this policy.

Any unauthorised imagery or video must be removed from the public domain upon request from the hotel management.

If you are interested in any partnership, collaboration, or media opportunity, please do not hesitate to contact us

Prior to Check In

You may request a room inspection as we are not required to provide a refund due to a change of mind.

We do not guarantee check in availability before 11am unless you book and pay for the room the night before your arrival date.

Room Allocation

Please note that we may move your booking from the allocated room to another room without prior notice and before your arrival. This may occur if a room with an occupancy of three or four has been booked by a group or individual of only one or two or if there are other extenuating circumstances that make another room better suited for you or another guest.

If you are reassigned to another room upon arrival, please note that a rate reduction will not be available to you as long as another suitable room has been allocated to your booking.